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» Members Home Autism Tree: practical knowledge to nurture your child’s potential.

Autism Tree

practical knowledge to nurture your child’s potential.



Autism Tree
Frequently Asked Questions (FAQ)


From Rachel Evans

Compiled here answers to the most commonly asked questions.

Please take a moment to look over these FAQ's and answers and you will most likely be able to find the answer to your question.

1. I am having problems logging in.

When you joined Autism Tree you would have been sent to a page that included your login and password.

However, if you did not take note of this information you can get it easily by taking the following steps:

a. When you subscribed to Autism Tree, PayPal (the payment processor) will have sent you an email confirming your subscription information.

b. This email contains the information you need to log into Autism Tree

c. To login to Autism Tree you will need to have the following information from your PayPal confirmation email:
- Your email address (this is the email address you used when subscribing to the membership through paypal)
- Your subscription number (this will be in the format S-xxxxxxxxxxxxxxxxx)

d. Once you have this information go to the Autism Tree members home page here:
- Then type in the email address from the Paypal email where it asks for "Email Address"
- Now add in your subscription number where the signup box asks for "Password"
- Then click "Login"

You should now have access to the members home page and to the rest of the membership site.

 

2. I want to change my password.

Once you have logged into the membership site you will be able to change your login email address and password. Just click on the link "Changing Your Personal Information" and follow the instructions on the new page that opens.

 

3. I Want to cancel my membership

The quickest and easiest way to cancel your membership is to log into your PayPal account and cancel your subscription payments. This will automatically cancel your membership from that point.

If you cancel your membership and would like to rejoin then please just contact me through the support ticket system.

If your question is not answered above then please raise a support ticket and I will get back to you shortly.



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